AI Agents

A topic for deciding which work to delegate to AI agents and where to place evaluation, approvals, permissions, and observability, using public documentation and concrete implementations.

Articles 31 Latest update October 31, 2026

Adoption sequence

Four questions to separate before putting AI agents into work

This topic does not compare AI agents only by answer quality. It separates who performs each step, where work must stop, and what must be checked in a real workflow.

Work to delegate and stop conditions

The required stop conditions and reviewers change when a task updates customer or internal data rather than ending with an answer.

What to evaluate

The briefings separate final answers from tool selection, execution order, intermediate artifacts, and failure handling.

Approvals and permissions

Human-approved actions, policy-evaluable actions, and prohibited actions are treated separately from model capability.

State and observability

For long-running work, the ability to inspect ownership, progress, evidence, and resume conditions distinguishes an operating system from a one-off demo.